Privacy Policy

1. Introduction. Motis Health, Inc. (“Motis Health”, “we”, “us”, or “our”) operates the website located at www.motishealth.com and other related websites and mobile applications with links to this Privacy Policy (collectively, the “Site”). Through the Site, we operate an online service enabling members (“Members”) to receive telehealth services from various healthcare providers (the “Services”). We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use the Site or the Services.
2. THE SITE WILL BE COLLECTING AND TRANSMITTING PERSONAL, MEDICAL AND HEALTH-RELATED INFORMATION ABOUT YOU. BY USING THE SITE, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL AND OTHER INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.
3. Important Definitions. When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information (collectively, “Personal Information”). When we use the term “Unidentified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. Lastly, when we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website.
4. Questions. If you have questions or concerns about this Privacy Policy, please contact us by sending an email to support@motishealth.com.
5. Compliance. Our privacy practices are intended to comply with federal, state and/or provincial healthcare privacy laws. We will maintain the privacy of your Health Information as required by these privacy laws and regulations, which may or may not include the Health Insurance Portability and Accountability Act (“HIPAA“). We encourage you to review this entire Privacy Policy, which describes how we may use and disclose your Health Information.
6. Children under age 18. We do not knowingly allow individuals under the age 18 (“Minors”) to create Accounts that allow access to our Site. Parents and/or Legal Guardians are permitted to create accounts on behalf of Minors but are fully responsible for all information provided and for maintaining the account. Parents and/or Legal Guardians must be present for all telehealth sessions with Minors.
7. The Personal information we collect or maintain may include:
   • Your name, age, email address, username, password, and other registration information
   • Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information
   • Health information about you prepared by the health care provider(s) who provide the Services through the Site such as medical records, treatment and examination notes, and other health related information
   • Billing information that you provide us, such as credit card information
   • Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site
   • Other information you input into the Site or related services
8. We may use your Personal Information for the following purposes (subject to applicable legal restrictions):
   • To provide you with the Services
   • To improve the quality of healthcare through the performance of quality reviews and similar activities
   • To create Unidentified Information such as aggregate statistics relating to the use of the Service
   • To notify you when Site updates are available
   • To market and promote the Site and the Services to you
   • To fulfill any other purpose for which you provide us Personal Information
   • For any other purpose for which you give us authorization
9. We may also disclose Personal Information that we collect or you provide (subject to applicable legal restrictions):
   • To our subsidiaries and affiliates.
   • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
   • As required by law, which can include providing information as required by a court order.
   • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
   • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Motis Health’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
   • For any other purpose disclosed by us when you provide the information.
10. Information We Collect via Technology. As you use the Site or the Service, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
    • Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
    • Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, “Anonymous Information”).
    • Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Service easier to use, to make our advertising better, and to protect both you and Motis Health. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. We presently do not honor “Do Not Track” requests across all part of our Site.
    • Real-Time Location. Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a health care provider who is licensed or authorized to provide services near where you are located.
    • Mobile Services. We may also collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and/or information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).
    • Google Analytics. We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
11. Notices and Other Communications. Motis Health will send you emails from time to time related to required elements of your interactions on the Site (confirmations, change of status or security purposes) from which you cannot opt out. You will receive emails related to your online account only after you have registered and under proper security laws. Besides these, you may receive reminder messages of appointments and other service notices. We may also send you responses to emails you send us, and may keep record of correspondence. From time to time, we will also send user surveys, requests for user feedback regarding user experience and Site operations, or marketing offers from us or from us on behalf of our marketing partners. Completing these surveys, answering requests for feedback, or accepting any offer is strictly voluntary. If you do not wish to receive these surveys, user feedback emails, and/or marketing offers, please opt out in any offer email you receive from us. It is your responsibility to ensure that you maintain a current email address with Motis Health, and notify us if there are any changes.
12. Security Policy & Protection of Your Data
    • We care about the integrity and security of your Personal Information and implement appropriate technical and organization security measures to safeguard your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to Motis Health or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We are not responsible for the functionality or security measures of any third party.
    • To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Motis Health, at all times.
    • We have put in place systems designed to protect your personal information, including:
      • We employ a secure channel, using Secure Sockets Layer encryption, the standard for secure Internet network connections, to protect information exchanged over the Internet between your web browser and our servers.
      • Our employees and agents are required to abide by this Privacy Policy.
      • We use automated tools to monitor network traffic to identify unauthorized attempts to upload information, change information, or otherwise seek to gain unauthorized entry into our systems.
      • We take additional steps to protect especially sensitive information, including the information you provide on health intake forms.
      • In general, we use the same level of data encryption that is used by banks.
    • Nevertheless, no security system is perfect. We cannot guaranty that your personal information will remain private. In the event that Personal Information is compromised as a result of a breach of security, we will promptly notify those persons whose Personal Information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law. We may also post notice on the Site in such an event.
13. Privacy Steps You Can Take
    • Users should take precautions to maximize security. For example, choose well formed, difficult to guess passwords. An industry standard, updated antivirus as well as firewall software for malware and external attack protection is recommended. These software applications should do regular sweeps of your computer as well for continual protection from malware. After you are done using the website, log out and close the browser.
    • Users should be aware of “phishing” – a scheme whereby a scammer will try to bring unsuspecting users to a website by using genuine looking email claiming to be a legitimate company. They may try to get you to divulge login information to gain fraudulent access to your accounts. Note that Motis Health will never send you email asking for your login information. Users should protect themselves by never providing sensitive personal or login information via email communication or otherwise. Motis Health’s verified website addresses are: https://www.motishealth.com and https://motishealth.com
14. Unidentified Information. We may use Unidentified Information created by us without restriction.
15. Data Transfers outside the EEA
    • If you are resident in the European Union, when you provide us with your Personal Information we will process it in countries outside the European Economic Area (“EEA”), such as the United States, which may not provide the same level of data protection as in your jurisdiction. This is necessary in order to perform our services. Regardless of where your Personal Information is located, we will adopt measures to protect your Personal Information as set out in this Privacy Policy.
    • EEA Residents. If you are located in the EEA, or if otherwise required by applicable law, you also have the following rights in relation to your information:
      • Inspection and access: you can request from us a summary and a copy of any Personal Information we hold about you;
      • Correction/addition/removal: where you believe your information is inaccurate or incomplete, you are entitled to request us to correct, amend or delete it;
      • Portability: you may request that we send you any Personal Information that you have provided to us or ask that we send this information to a third party;
      • Objection: you may object to us using your Personal Information where we use it based on our legitimate interests to do so;
      • Restriction: you may request that we restrict the processing of your information where you believe it is inaccurate, our processing is unlawful, you believe we no longer need the information or if you have objected to our use of it; and
      • Automated Decision Making: where we undertake automated decision making (including profiling), which significantly affects you, you are entitled to object to such decision-making.
16. You always have the right to lodge a complaint with the relevant supervisory authority for data protection in your jurisdiction.
17. Information You Share With Third Parties This Privacy Policy applies only to information we collect through the Site and in email, text and other electronic communications set through or in connection with the Site. This policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
18. Modification of Information. Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted directly to support@motishealth.com.
19. Limitations on Deletion of Information. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Service. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we will retain Unidentified Data and will continue to use Unidentified Data as permitted under this Privacy Policy.
20. Steps we take to keep your information secure. We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
21. Report Violations. You should report any security violations to us by sending an email to support@motishealth.com.
22. Changes to this Privacy Policy. We may change this Privacy Policy from time to time in the future. We will post any revised version of the Privacy Policy on this page. Continued use of our Service following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.

Contact Us
If you have any questions about this Privacy Policy, our Terms of Use, the practices of this Site, or your dealings with this website, please contact us at support@motishealth.com, or send mail to:
Motis Health Inc.
207 Hurontario Street, Unit 4
Collingwood, Ontario, Canada L9Y 2M1

Latest revision: November 15, 2018